Yesterday I had an amazing customer service experience. My backup app’s status said “0GB completed” and I subsequently freaked out a bit. I’m using Crashplan and this was on a computer that’s been acting a bit tired lately. I immediately…

Last month my trusty laptop started showing signs of a failing hard drive. It had to happen sometime; this thing is not new. It’s an Acer Aspire 5732z that was given to me by my mom when she got a…